FAQ

How long does delivery take?
Delivery times include a processing time of 1–2 business days and a transit time of 4 to 10 business days. Once your order has been shipped, you will receive tracking information so you can follow the progress of your delivery.

How much does shipping cost?
Shipping within United Kingdom is free of charge. Enjoy your shopping!

Can I return an item if I’m not satisfied?
Yes, we offer a 30-day return policy for unused items in their original condition and packaging. Detailed information about returns or refunds can be found in our refund policy.

What happens if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately with detailed information and photos of the issue. We will resolve the matter as quickly as possible and make sure you are satisfied with your purchase.

Can I cancel my order?
You can cancel your order within 24 hours of placing it. Please contact our support team as soon as possible if you wish to make changes or cancel your order. Once the order has been processed, cancellation is no longer possible.

How can I track my order?
After your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your delivery at any time.

Do you ship internationally?
Currently, we focus on serving customers in United Kingdom. However, we plan to expand our shipping options soon. Stay tuned for updates!

How can I contact customer service?
If you have any questions, please contact us. We will get back to you as soon as possible. You can also reach us through our contact page.

Our support hours are Monday to Friday, 9:00 AM to 5:00 PM.